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Goddiva offers a 28 day return policy from the date your order is received. We charge a £1.99 return fee per parcel for UK returns.
If you are returning items from multiple brands, you will incur a £1.99 fee per parcel as each brand is returned separately.
International return postage is the responsibility of the customer, however we do offer return labels for the following countries: US £10 | Canada £15 | EU £8.
Exchanges and alterations are free of charge.
Visit our returns portal at goddiva.co.uk/pages/returns.
You will need your order ID and the email address or mobile number used at checkout.
Once your return is logged and payment completed, your Royal Mail return label and QR code will be available to download from the portal and will also be sent to you by email. Please check your spam/junk folder if you can't find it.
Please note you will need to generate a separate label per brand returned.
Please allow 5–10 business days from the date your return is received at our warehouse for your refund to be processed. You will receive a confirmation email once your refund has been issued. Returns from multiple brands are processed individually so refund timings may vary.
All returned items are thoroughly inspected before a refund is approved. Returns will not be accepted if:
▫ The item has visible marks, stains, or odours
▫ Tags have been removed or tampered with
▫ The security ribbon has been removed
▫ The item has been returned outside of the 28 day policy
▫ The item is a beauty product, pierced jewellery, lingerie, swimwear or face mask (non-returnable for hygiene reasons)
If your return is refused, the item will be sent back to you at our cost.
Sale items can be returned within the standard 28 day policy providing they are in their original condition. Outlet items are final sale and are non-returnable and non-refundable.
Standard Delivery — £3.99 | 3–5 business days
Next Day before 1pm — £5.99 | 1 business day (Mon–Fri orders before 1pm only)
DPD Pickup Shop — £4.00 | 1–2 business days (collect from your chosen pickup location)
All options are FREE with Goddiva Unlimited.
Please note: Next day delivery is available on Goddiva own-brand items only. Marketplace and third-party brand items are dispatched separately on a standard timeframe regardless of the delivery option selected. Skye & Iris and Bella Barnett take 7–14 days with standard delivery.
For orders placed after 1pm on Friday, dispatch occurs on Monday with delivery on Tuesday.
Once your order has been dispatched you will receive a shipping confirmation email containing your unique tracking number.
Please check your spam/junk folder if you can't find it.
You can track your order using the links below:
Royal Mail: royalmail.com/track-your-item
DPD: track.dpd.co.uk
Evri: evri.com/track-a-parcel
Seko: track.omniparcel.com
Please allow 24–48 hours for tracking information to update after dispatch.
If your order contains marketplace brand items, these are shipped independently by each brand from their own warehouse. Your order may show as partially fulfilled until all items have been dispatched — this is completely normal. You will receive a separate shipping email with a unique tracking number per brand.
If your full order has not arrived within the expected timeframe, please contact us with your order details and we will chase the brand directly.
Email: info@goddiva.co.uk
WhatsApp: Available via the chat icon on our website
If your order hasn't arrived or is showing as delivered but you haven't received it, we recommend checking the following first:
1. Check your tracking link for the latest update.
2. Check with neighbours or household members in case it was left with them.
3. Check your emails and texts in case the courier has attempted delivery or requires further information.
If you are still unable to locate your parcel, please contact our team with your order number and tracking details.
Email: info@goddiva.co.uk
WhatsApp: Available via the chat icon on our website
Please note: Delivery times may be longer during peak periods or adverse weather conditions. Shipping fees are non-refundable in the event of a weather-related delay.
If no one is available to accept delivery, the courier will leave a card or send a text with instructions on how to arrange a redelivery or collect from a local depot. If the parcel is not collected or redelivered within 7 days it will be returned to Goddiva and processed as a return.
If you choose to have your parcel left in a safe place, you accept full responsibility in the event of loss or damage.
Our team begins processing orders immediately to ensure fast dispatch. Cancellation requests can be made within 1 hour of purchase through your customer account page — simply log in and select amend order.
After this window, we are unable to guarantee a cancellation. If you would like to request one, please contact us as soon as possible with your order details and we will do our best to help.
Email: info@goddiva.co.uk
WhatsApp: Available via the chat icon on our website
Not to worry — confirmation emails can sometimes end up in your spam or junk folder. Please check there first. If you still can't find it, please contact us with the shipping address used to place the order and we'll resend it as soon as possible.
Email: info@goddiva.co.uk
Regrettably we are unable to change the shipping or billing address on an order once it's been placed. This is for security reasons and to avoid fraudulent charges. If you have made a mistake on your order please contact our customer service team with your order details. Our team will cancel and refund the order where applicable.
Email: info@goddiva.co.uk
WhatsApp: Available via the chat icon on our website
If your order contains marketplace brand items, these are shipped separately by each brand and will arrive independently. You will receive a separate shipping email per brand.
If you are missing an item from a single brand order, or have received an incorrect item, please contact us with your order number, a description of the issue and a photo of your packing slip where possible. We will investigate and resolve this for you as quickly as possible.
Email: info@goddiva.co.uk
WhatsApp: Available via the chat icon on our website
We apologise if your item has arrived damaged or defective. Please contact our team as soon as possible with your order number, a description of the issue and supporting photos where available. We will arrange a replacement or refund depending on your preference.
Email: info@goddiva.co.uk
WhatsApp: Available via the chat icon on our website
Our partner brands are shipped individually from the retailer, so items in your order may arrive separately. You'll receive a shipment email for each brand with a unique tracking number. Due to inventory updates by brands, there may be communication delays. If a style goes out of stock before your order is shipped, we'll cancel it and refund the original payment method.
Certain styles on our website are available for pre-order, as indicated in the product description. Your payment secures your order and items will be dispatched promptly once stock is received, typically within 7–14 working days. You will receive a shipping confirmation email with your tracking details once dispatched.
| Service | Time Frame | Price |
|---|---|---|
| Standard Delivery | 5–7 Business Days | £9.90 |
| Ireland | 3–5 Business Days | £6.99 |
| Express | 1–2 Business Days | £35.00 |
| Service | Time Frame | Price |
|---|---|---|
| Standard Delivery | 7–14 Business Days | £9.90 |
| Express | 1–3 Business Days | £45.00 |
Goddiva covers customs charges for EU, USA, Canada, Australia, New Zealand, UAE and Saudi Arabia. Orders outside these locations may be subject to additional customs charges upon delivery. For full details please visit our Duties & VAT info page.
Please note: Only Goddiva own-brand items can be shipped internationally. Marketplace brand items cannot be included in international orders.
Goddiva accepts payments in GBP, Euros and US Dollars.
Goddiva covers customs charges for EU, USA, Canada, Australia, New Zealand, UAE & Saudi Arabia. Orders outside these locations are subject to additional custom charges.
International return postage is the responsibility of the customer. We recommend using a tracked courier service. Please include a note inside your parcel with your order number, reason for return and whether you require a refund or exchange.
Please send your returns back to the following address:
Goddiva Returns
CG House
107b Chadwell Heath Lane
Romford, Essex RM6 4NP
United Kingdom
Please note return labels are available for the following countries: US £10 | Canada £15 | EU £8.
Unfortunately it is only Goddiva branded styles that are able to ship internationally. If you have one of our marketplace brands in your basket, the order will not proceed through the checkout process.
International delivery delays can be frustrating, especially when you are eagerly awaiting a package or shipment. There are several reasons why international deliveries can be delayed, including:
▫ Customs clearance: Packages need to go through customs clearance procedures in the destination country, which can take time.
▫ Weather conditions: Extreme weather conditions such as snowstorms, hurricanes, and floods can delay shipments.
▫ Transportation issues: Transportation delays such as flight cancellations, truck breakdowns, or traffic congestion can cause delays.
If your package is delayed, the first step is to check the tracking information provided in your shipping email. If you feel your parcel is lost in transit please contact our CS team so we can resolve this.
Email: info@goddiva.co.uk
If you have missed delivery or need to update the address details for your order, please contact the local carrier and advise directly. Unfortunately once your parcel has crossed international borders it is not possible for our team to communicate directly with the final mile carrier & local customs authority.
If your parcel cannot be located or is missing on delivery a member of our team will raise an investigation with our partner courier and raise a claim on your behalf.
Discount codes can be entered at checkout in the discount code box. Only one code can be applied per order. Codes are valid on full price Goddiva selected items only and cannot be used in conjunction with sale items or other promotions.
For all available discounts including NHS, student and loyalty rewards please visit: goddiva.co.uk/pages/discounts
Once you have selected your desired dress(es), simply go to the checkout page, there you will find a discount code box, enter the code and click 'apply'. Discounts are valid on all full price Goddiva items only.
Please note, promotion codes are only valid on the date stated, after this time the code will no longer apply.
▫ Sign up to our newsletters here
▫ Follow us on Instagram, TikTok, Facebook and Pinterest @goddivafashion for daily style updates.
Yes! Goddiva offers discounts for specific sectors. Please follow the link for further details and T's & C's
https://goddiva.co.uk/pages/nhs-discount
Here at Goddiva we offer a variety of student and youth discounts. Please follow the link for further details and T's & C's
Student | Young Person | Apprentice Discounts
We accept all major credit and debit cards, PayPal, Amazon Pay and Clearpay (buy now, pay later). Gift cards and discount codes can also be applied at checkout.
At checkout, you will see the available payment methods for your order.
Firstly, make sure that you have put in the correct details by checking all information carefully. The payment may have been declined for the following reasons:
▫ The postcode/zip is incorrect
▫ The billing name/address doesn't match the cardholder's
▫ The payment info is incorrect/incomplete
▫ You have tried to place a high volume of purchases in a short space of time
▫ You have insufficient funds on the card you are attempting to use
Please contact your bank to ensure there are no problems with the card. After this, please contact us with details of any error messages received and we will investigate further.
Email: info@goddiva.co.uk
*Declined payments are temporarily held as pending by your account/card provider before being returned back to you.
Refunds can only be sent back to the original payment method used in the original charge. It's not possible to send a refund to a different destination (e.g. another card or bank account). Refunds to expired or cancelled cards are handled by the customer's card issuer and, in most cases, credited to the customer's replacement card. If no replacement exists, the card issuer usually delivers the refund to the customer using an alternate method (e.g., cheque or bank account deposit).
The Clearpay payment option is available at our checkout page.
Please follow the link for further details and T's & C's
Clearpay
The Laybuy payment option is available at our checkout page. Please follow the link for further details and T's & C's
If you are having trouble logging in, please try the following:
1. Use the forgotten password link on the login page to reset your password. A reset email will be sent to your registered email address. Please check your spam/junk folder if you don't see it.
2. If you haven't received a reset email, it's possible your order was placed as a guest rather than through a registered account. In this case you will need to create a new Goddiva account using the same email address.
3. If you are still unable to access your account, please contact our team and we will be happy to help.
Email: info@goddiva.co.uk
Create a Goddiva account to start earning VIP points with every order. Points can be redeemed for discount coupons at checkout.
How to earn points:
▫ Sign up — 50 points
▫ Every £1 spent — 5 points
▫ Birthday bonus — 300 points
▫ Follow on Instagram — 30 points
▫ Like on Facebook — 25 points
Rewards:
▫ 450 points — £5 off
▫ 900 points — £10 off
▫ 1,400 points — £15 off
▫ 1,900 points — £20 off
You will be notified by email when you have enough points to redeem a reward.
We accept all major credit and debit cards, PayPal, Amazon Pay and Clearpay (buy now, pay later). Gift cards and discount codes can be applied at checkout.
At checkout, you will see the available payment methods for your order.
Goddiva is an online brand only. You can place an order for your desired style and if it is not suitable then we will offer you a full refund within 28 days of your delivery date.
Yes! Sign up to our mailing list to be the first to hear about new arrivals, exclusive discounts, promotions and style inspiration.
You can also follow us on Instagram, TikTok, Facebook and Pinterest @goddivafashion for daily style updates.
Please contact info@goddiva.co.uk with your name, shipping address and the SKU of the style(s) you'd like to purchase. Our team will assist you further.
All available colours and sizes are listed on the website. If your size is out of stock, you can sign up for a back in stock notification directly on the product page by selecting the unavailable size and entering your email address.
New styles are added every Monday!
If an item you have already ordered goes out of stock before dispatch, we will notify you by email and issue a full refund to your original payment method.
All our styles are sold in UK standard sizing. There is a size chart available on the product page and through the link below.
We offer free basic alterations such as hemming for length adjustments. To request an alteration, visit our returns portal at goddiva.co.uk/pages/returns and select the alteration option. A free return label will be provided.
We recommend trying on the garment and pinning or marking the hem before sending it back so our team can make the adjustment accurately. Please log your desired measurements in the returns portal.
Please note: Once an item has been altered it becomes non-returnable as it has been tailored to your measurements. Alterations are available on both full price and sale items.
Our standard turnaround time for alterations is 7–14 days from the date we receive your item.
If further adjustments are needed after the initial alteration, please contact us within 14 days of receiving the altered item and we will do our best to help.
Email: info@goddiva.co.uk
WhatsApp: Available via the chat icon on our website
We suggest trying on the garment and measuring from under the arm to the hem, marking off the amount you require removed. Please log these in our returns portal.
Once an item has been altered, it becomes non-returnable, as it has been tailored specifically to your measurements. We recommend trying on the garment first to ensure satisfaction before requesting alterations.
Yes, we can alter sale and outlet items; however, once altered, they will no longer be eligible for returns or exchanges.
Exchanges can be requested within 28 days of delivery through our returns portal at goddiva.co.uk/pages/returns.
Select the new size required and a free prepaid label will be provided.
Please note:
▫ Items must be unworn and returned with tags attached
▫ We can only exchange for the same product in a different size, not a different colour or style
▫ Exchanges are dispatched free of charge
▫ If the size you require is out of stock, a full refund will be issued instead
You have 28 days from the date of delivery to request an exchange. Please ensure the item is unworn, with tags still attached, to be eligible.
Exchanges are dispatched free of charge!
Exchanges are typically processed within 48 hours of your return being received, though public holidays may affect this timeframe. You will receive a confirmation once your exchange has been dispatched.
If the item you'd like is out of stock you will receive a full refund.
We currently only offer exchanges for the same product in a different size.
Our customer service team is available Monday to Friday, 9:30am – 5:30pm. We are closed on Saturdays, Sundays and public holidays.
Email: info@goddiva.co.uk
WhatsApp: Available via the chat icon on our website
We aim to respond to all enquiries within business hours. Messages received outside of these hours will be responded to within 48–72 hours on the next working day.
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