Before you leave...
Take 20% off your first order
Enter the code below at checkout to get 20% off your first order
PLEASE NOTE: PLACE ALL ORDERS BEFORE 1PM
ON A FRIDAY, IF ORDER PLACED
*BEFORE 1PM -DELIVERY MONDAY
*AFTER 1PM -DELIVERY TUESDAY
ON A THURSDAY, IF ORDER PLACED
*BEFORE 1PM -DELIVERY FRIDAY
*AFTER 1PM -DELIVERY MONDAY
*Please note that there are severe delays for international delivery to Israel. Unfortunately your order may take longer than expected to arrive, so please leave enough time for your delivery
🎄🎄 Looking to order in time for Christmas or New Years? Click below on "How long will it take for my order to arrive?" for more details 🎄🎄
We deliver across the UK, Europe, and the Rest of the world
* Please note, when ordering from more than one brand, your parcel will be delivered in different parcels due to the items being sent from different warehouses.
* The shipping fee is not eligible for a refund if the delivery timeframe has been delayed by public holidays, adverse weather conditions and/or traffic conditions.
UK standard delivery > 3 – 5 working days
Next Day orders placed after 12pm on Thursday will be delivered on the following Monday.
*Next day delivery is only available for the Goddiva brand. These styles include; City Goddess, Danaya and Cosmo Chic
EU: 5-7 working days (mainland)
European offshore and non EU: 7-10 Business days
Christmas delivery schedule 2023
At Goddiva we want to ensure your orders arrive on time for Christmas
Please check the last dispatching dates for Christmas delivery below
NYE delivery schedule 2023
At Goddiva we want to ensure your orders arrive on time for your New Years party!
Please check the last dispatching dates for NYE delivery below
*Please note these time frames are advisory and are not guaranteed, we always recommend to leave enough time for delivery to avoid disappointment
Orders placed after 12pm 29/12/23 will not be shipped until 03/01/24
Delivery Addresses & Signing for Parcels:
A signature will be required to acknowledge that a delivery has been made. Please ensure, that you or someone known to you is at your delivery address and is available to sign for the delivery. We will not be responsible where the person signing for the goods is not the person who has placed or paid for the goods.
If no one is available to accept the delivery, you will receive a calling card, Along with an SMS message & email to advise that delivery was attempted along with details of how to rearrange the delivery or to collect from your local depot if you prefer.
If the order is not collected or delivered within 7 days, the parcel will be returned to Goddiva.
Please provide a phone number and contactable email address in your account details so you can be contacted if necessary.
You are responsible for checking the condition of the items delivered (wrong item or damaged) and must highlight any issue within 2 working days upon receipt of delivery by sending us an email to our Customer Service team on email@example.com
Please note, we are unable to cancel an order once the order has been dispatched. Amending a delivery address can result in a delay in delivery of 24-48 hours.
If you haven't received your order confirmation, your order hasn't arrived, you've received the wrong item or you have any other issues regarding your order, do not fear, we are here to help. Just drop our customer service team an email at firstname.lastname@example.org and someone will get back to you ASAP to help with your query.
What should be done if I have received a faulty/incorrect item in my order?
Please drop our customer service team an email at email@example.com with your order details and images of the fault/error with your order within 48 hours of receiving your faulty item(s). A member of our customer care team will help you arrange a replacement or arrange a refund for you.
When we ship your order we will send you an email with your tracking details.You can track your order by going to the couriers track & trace page and entering the tracking number provided
At Goddiva, we appreciate that customers may change their mind or a style does not suit them as they want. If you receive an item(s) that you are unsatisfied with, whether it be the colour, shape or length, we will offer you an exchange or your money back. Our full return period is 28 days! We offer free returns for UK customers, international customers must pay to return their orders
- Maxi dress too long? We can adjust it for you free of charge! Check out our made-to-measure page for more information.
Should you wish to return your item(s), the following conditions must apply.
To create a return please search your order ID, email address and/or the last 4 digits of your mobile phone number to bring up your order details
You will then be redirected to our returns portal via Royal Mail to create & print off your label(s) or download your QR code sent by email from Royal Mail
* You will need to generate a separate label per BRAND being returned
How do I return my parcel
Repack your return(s) in a waterproof non-see-through packaging.
Please include the order note inside each parcel. If this has been misplaced, no problem! A note with the following details will also be accepted:
- order number (can be found on your confirmation email)
- reason for return (style/size)
- whether a refund of exchange is required
Pop your Royal Mail label on the outside of your parcel and drop off at your local post office.
Or present your QR code to the post office and they will provide you with a prepaid label.
* We recommend obtaining a postage receipt from the post office for your reference
International return postage is the responsibility of the customers, we do advise to use a tracked service.
Please send your returns back to the following address, please include your order number within the package.
RETURNS via DEBENHAMS
Simply generate a prepaid returns label via the link below:
Please make sure to include the returns note inside the parcel, if this has been misplaced simply a note with the following details will also be accepted!
- order number
- reason for return
- whether a refund of exchange is required
Certain items are non- refundable. We reserve the right to refuse refunds/exchanges on items if the product is not returned to us in a resalable condition. When trying on items of clothing, please ensure that you are not wearing perfume or deodorant, as we are unable to accept an item where there is evidence that the item has been worn or damaged, or if there is a mark or ascent on it.
Refunds will NOT be granted on the following criteria, and the item(s) will be sent back to you at our own cost:
If you are refunding an item because of an error on our part i.e. because it is damaged or there is a defect then we will issue a full refund providing the item is sent back to us within 28 days of delivery.
All returns are thoroughly checked by our Quality Control Team.
When returning an item, we will refund you the cost of the item. We will not refund the cost of delivery (if paid)
Delivery charges will only be refunded if the goods are delivered faulty or incorrect.
Please note, we are unable to refund return postage costs of items sent back to us by an alternative returns method
The full return period is 28 days for you to inform us and start the return process via our website.
If you are returning an item back to us using one of our free returns labels, please allow 8 working days for the item(s) to reach us. It takes 7-14 working days for your return to be processed by our quality checking team. If the items(s) are deemed resalable, then a refund will be issued to you. Please note, during the festive season and busier periods, the refund process may take longer than expected.
once a refund is issued, it can take various times to reflect into your account, please see the following;
Refunds and exchanges can take up to 7-14 working days from the date received back. Once processed you will receive a refund confirmation/exchange confirmation email.
If you are worried about your return taking slightly longer than expected you can message our customer care team at firstname.lastname@example.org with your order details and a member of our team will investigate your refund for you.
Please be aware that it can take up to 14 working days for the refunded amount to reach your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined, the card was lost or stolen or has expired) You will need to contact your card/account provider.
If the 14 working day period has elapsed and you still haven't received your refund please contact our customer care team by email@example.com
UK customers will be able to keep a track of their Royal Mail return using the link below
The return tracking number can be found on the returns label (underneath the barcode) or on the post office postage receipt
International customers should use a tracked service by a courier of their choice to keep an eye on the progress of their return parcel(s)
Ace Xmas dress
Love this dress, fits like a glove and was a steal in the sale. Attended a black tie event and received many compliment's. I am a size 10, 30DD bust, 5'5. I wore small heels with it. Didn't have to adjust the size or length.
The dress is gorgeous perfect for my daughter's wedding... I wear a 16 US size and ordered a size 18 and it fits perfect...
Absolutely loved my dress, it was super comfortable and true to size! I have a big bust but it fit perfectly!