How we can help you?
We deliver across the UK,Europe, and the Rest of the world!
UK
Service | Time Frame | Price |
---|---|---|
Free worldwide delivery on orders over £95! | 3-5 Business Days | £0.00 |
Standard Delivery (under £95) | 3-5 Business Days | £2.99 |
Next Business Day before 1pm (Mon-Thurs) | 1 Business Day | £4.50 |
DPD Pickup shop | 1-2 Business Days | £3.99 |
Our next-day service is applicable to orders made before 1pm from Monday to Thursday. If an order is placed before 1pm on Friday, it will be processed on the same day and delivered on Monday. For orders placed after 1pm on Friday, processing and dispatch will occur on Monday, with delivery scheduled for Tuesday!
1. When ordering from multiple brands, expect separate parcels from different warehouses. You'll only incur one delivery fee.
2.Shipping fees aren't refundable if delivery is delayed due to adverse weather conditions.
UK
Postcode | Next Business Day |
---|---|
BT | Not available |
GY | Not available |
JE | Not available |
AB | Not available |
HS | Not available |
IV | Not available |
KA | Not available |
KW | Not available |
PA | Not available |
PH | Not available |
TR | Not available |
ZE | Not available |
IM | Not available |
TD | Not available |
PO | Not available |
EUROPE
Service | Time Frame | Price |
---|---|---|
Free worldwide delivery on orders over £95! | 5-7 Business Days | £0.00 |
International standard delivery (Orders under £95) | 5-7 Business Days | £9.90 |
Ireland Shipping (Orders under £95) | 3-5 Business Days | £6.99 |
European Express | 1-2 Business Days | £35.00 |
INTERNATIONAL
Service | Time Frame | Price |
---|---|---|
Free worldwide delivery on orders over £95! | 7-14 Business Days | £0.00 |
International standard delivery £9.90 (Orders under £95) | 7-14 Business Days | £9.90 |
Worldwide Express | 1-3 Business Days | £45.00 |
LOCATION | PRICE |
---|---|
USA & Canada | VAT and Duties included |
Europe | VAT and Duties included |
UAE & Saudi Arabia | VAT and Duties included |
All other locations | Additional customs & taxes may be applied by your local courier* |
*Customs charges are determined by the carrier and local regulations. Customers are responsible for all applicable customs charges, which are not covered by Goddiva. For accurate details, we recommend contacting your local customs office to avoid any unexpected delivery fees.
If you haven’t received your order confirmation, your order hasn’t arrived, you’ve received the wrong item or you have any other issues regarding your order, do not fear! We are here to help.
Drop our customer service team an email at info@goddiva.co.uk with your order details and our team will get back to you ASAP to help with your query.
Support is also available across our social media platforms
Please drop our customer service team an email at info@goddiva.co.uk with your order details and pictures of the fault/error within 48 hours of receiving your faulty and or incorrect item(s).
A member of our customer care team will help you arrange either a repair, replacement or refund for you.
When we ship your order we will send you an email with your unique tracking details. You can track your UK orders by going to Royal Mail or DPD track & trace page and entering the tracking number provided. For international orders please follow tracking here
If your parcel is missing on delivery and/or is stuck in transit, please contact our CS team info@goddiva.co.uk Please include your order details and your tracking information so our team can help resolve this query in a timely manner.
Our customer care team will investigate this matter with the courier company involved. In the meantime, please follow your unique tracking number located in your shipping email. Please check with your neighbours or any safe space location on/around your property.
We are happy to refund or exchange your purchase within 28 days!
There is a small charge for the return label; UK £1.99, US £10, Canada - £15, EU - £8, ROW local rates apply
Please ensure the item is in its original condition with all tags attached!
*Items bought from different brands MUST be returned to the correct brand using individual return(s) labels generated through our returns portal
Refunds will NOT! be granted on the following criteria, and the item(s) will be sent back to you at our own cost:
Goddiva Marketplace reserves the right to decline a refund or an exchange if any of the above is not adhered to.
Goddiva provides a convenient return solution within 28 days! To qualify for a return label, your request must be processed through our returns portal.
*Please note that we do not offer free international returns, and the return shipping fee will be your responsibility. Please see our section on International returns for more information.
* You will need to generate a separate label per BRAND being returned
International return postage is the responsibility of the customers, we do advise to use a tracked service with your local courier and to include the duty and taxes
Ensure your return item(s) are securely repacked in waterproof, non-see-through packaging. Include the order note inside the parcel.
Goddiva Return
CG HOUSE
107b Chadwell Heath lane, Romford
Essex
RM6 4NP
United Kingdom
Refunds can take up to 5-10 business days from the date the parcel is delivered back to Goddiva! Once a refund has been issued you will receive a refund notification email.
Exchanges are dispatched on a standard delivery service once the returned item has been received back to Goddiva
Maxi dress, too long? we can adjust it for you free of charge! Check out our made-to-measure page for more information.
Remember to enclose the measurement form in your parcel! Please specify the desired length to be adjusted on the hem, and if feasible, attach a pin or tag to indicate the section needing alteration.
Ensure your item(s) are securely repacked in waterproof, non-see-through packaging and return them to the address below:
Goddiva (Alterations)
CG HOUSE
107B Chadwell Heath Lane
Romford
Essex
RM6 4NP
United Kingdom
If you are worried that your refund is taking slightly longer than expected you can message our customer care team at info@goddiva.co.uk with your order details and a member of our team will investigate your return request .
UK customers will be able to keep a track of their Royal Mail return using the link below
https://www.royalmail.com/track-your-item
The return tracking number can be found on the returns label (underneath the barcode) or on the post office postage receipt
*International customers should use a tracked service by a courier of their choice to keep an eye on the progress of their return parcel(s)
Please note that any external returns sent to us in error are not prioritised due to internal workloads. If we locate your item(s) you will be notified, and they will be returned to you at your own expense.