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Did you know that ordering for choice makes up for almost a quarter of returns in the fashion industry, equating to 4 million metric tonnes of CO2, or the equivalent of powering 500,000 homes for a whole year?
Help us reduce our carbon footprint by checking our virtual fitting room and size guide on the product page to find the size most likely to fit you best. And remember, if it isn't perfect we will exchange for a different size at no extra cost!
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Do we have more than one true love in our life? Some say we do, some say we don’t. But there’s one thing we know for sure: women can fall in love with a new bag every week – and they will be ready for commitment! This is the kind of item that they love...
There are many times when you need a new pretty dress. Not all of them will be times where you have a generous budget for it. With Christmas and New Year’s Eve approaching, many of us are going through one of these times: loads of parties coming and loads of Christmas gift expenses too… City Goddess...
If you’ve never heard of Cyber Monday we have good news for you: Black Friday is not the only day of insane discounts in online retail. The weekend of great prices will be carried out until Monday, the 29th of November and the items are more tempting than ever. And because we know how much you...
No, you’re not dreaming. Finding maxi dresses for the price of a jumper is surely unusual, but Black Friday is no ordinary time. There are dozens of jaw-dropping fashion treats in our everything £20 outlet. Here’s a teaser – six magnificent maxi dresses for only £20: Red Front Twist Bardot Maxi Dress (£49.00) (£20.00)...
If you have a question about your account or order history you can find all the relevant information in your account dashboard. And if you can't find what you need, check out our FAQ's for a whole range of information about orders, returns, delivery and much more.
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Delivery and Returns
Shipping is calculated at checkout, however you can use our shipping calculator on your cart or product page to calculate shipping to your location.
We offer free worldwide delivery on all orders over £95! For orders under this amount standard UK shipping is at a cost of £2.99.
Next Business day UK delivery is available for Goddiva brand products at a cost of £4.50 (orders must be placed Monday-Thursday before 1 pm).
Some Websites offer free shipping on all products, but usually the cost of shipping is simply hidden in the product price. We want to offer you the best possible price, without any hidden costs. That's why orders under £95 have a flat shipping rate of £4.50 (UK) or £9.90 (worldwide), and we'll cover the cost on all orders over that. Plus, UK returns are free! Shop with confidence at Goddiva.
At Goddiva, we appreciate that customers may change their mind or a style does not suit them as they want. If you receive an item(s) that you are unsatisfied with, whether it be the colour, shape or length, we will offer you an exchange or your money back. Our full return period is 28 days! We offer free returns for UK customers, international customers must pay to return their orders
- Maxi dress too long? We can adjust it for you free of charge! Check out our made-to-measure page for more information.
Should you wish to return your item(s), the following conditions must apply.
Items must be sent back within 28 days of receipt
Items must be in an unworn condition with all original labels attached.
Swimwear, underwear, pierced jewellery, skin care, hair care & makeup are non-refundable for hygiene reasons
Shoes must be tried indoors and must not show any signs of any wear.
Any items which have been washed or have been altered in any way will not be accepted.
Items bought from different brands MUST be returned to the correct brand using individual returns labels. Failure to do so will cause a delay in your refund/exchange and may incur an admin fee of £3.
Goddiva Marketplace reserves the right to decline a refund or an exchange if any of the above is not adhered to.