I sincerely apologize for the delays and any inconvenience caused during this process.
We have a small customer service team, and due to an extremely busy sales period for both orders and returns, the volume of queries has significantly increased, which has unfortunately impacted our ability to respond as promptly as we would like.
We are sorry you have received a faulty dress. Goddiva is able to provide a partial 30% discount for the affected style if you choose to keep or repair the item. It's important to note that opting for this discount renders the style non-refundable in the future.
Alternatively, we are more than willing to offer a complete refund or replacement if stock is available