We apologize for the inconvenience caused. To create a return, exchange, or request an alteration, simply search for your Goddiva order using your order ID, email, or the last 4 digits of your mobile number to access your order details. Please note, there is a small return fee for UK customers £1.99. International return rates may vary depending on your location.Repack your item(s) in waterproof, non-see-through packaging, and be sure to include the order note inside. Attach the Royal Mail label to the outside of your parcel and drop it off at your nearest post office, or present your QR code for processing.