You have added more than one size of same products.
Did you know that ordering for choice makes up for almost a quarter of returns in the fashion industry, equating to 4 million metric tonnes of CO2, or the equivalent of powering 500,000 homes for a whole year?
Help us reduce our carbon footprint by checking our virtual fitting room and size guide on the product page to find the size most likely to fit you best. And remember, if it isn't perfect we will exchange for a different size at no extra cost!
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If you have a question about your account or order history you can find all the relevant information in your account dashboard. And if you can't find what you need, check out our FAQ's for a whole range of information about orders, returns, delivery and much more.
Still can't find what you're looking for? Feel free to drop us a line and we'll be happy to help.
Delivery and Returns
Shipping is calculated at checkout, however you can use our shipping calculator on your cart or product page to calculate shipping to your location.
We offer free worldwide delivery on all orders over £95! For orders under this amount standard UK shipping is at a cost of £2.99.
Next Business day UK delivery is available for Goddiva brand products at a cost of £4.50 (orders must be placed Monday-Thursday before 12pm).
(Delivery Time: 1-2 working days Provider:Royal Mail Tracked)
Next Day Delivery: £6.99
Saturday Delivery: £10.99
(Provider: DPD)
PLUS: Free UK Returns
WORLDWIDE DELIVERY
Free delivery on orders over £95!
Standard delivery: £9.90
Click here for more information on delivery and returns
Some Websites offer free shipping on all products, but usually the cost of shipping is simply hidden in the product price. We want to offer you the best possible price, without any hidden costs. That's why orders under £95 have a flat shipping rate of £4.50 (UK) or £9.90 (worldwide), and we'll cover the cost on all orders over that. Plus, UK returns are free! Shop with confidence at Goddiva.
At Goddiva, we appreciate that customers may change their mind or a style does not suit them as they want. If you receive an item(s) that you are unsatisfied with, whether it be the colour, shape or length, we will offer you an exchange or your money back. Our full return period is 28 days! We offer free returns for UK customers, international customers must pay to return their orders
- Maxi dress too long? We can adjust it for you free of charge! Check out our made-to-measure page for more information.
Should you wish to return your item(s), the following conditions must apply.
Items must be sent back within 28 days of receipt
Items must be in an unworn condition with all original labels attached.
Swimwear, underwear, pierced jewellery, skin care, hair care & makeup are non-refundable for hygiene reasons
Shoes must be tried indoors and must not show any signs of any wear.
Any items which have been washed or have been altered in any way will not be accepted.
Items bought from different brands MUST be returned to the correct brand using individual returns labels. Failure to do so will cause a delay in your refund/exchange and may incur an admin fee of £3.
Goddiva Marketplace reserves the right to decline a refund or an exchange if any of the above is not adhered to.
I tried to cancel an order and they sent anyway!
Now trying to send back, too small. Cannot get a return label to get refunded! Most frustrating company to work with. Very disappointed!
Sizes are smaller than usual.
Hi,
Apologies for inconvenience caused. Please follow the instructions below to process your return.
Repack your return(s) in a waterproof non-see-through packaging Please follow the steps below. To create a return please search your order ID, email address and/or the last 4 digits of your mobile phone number to bring up your order details.
https://goddiva.co.uk/pages/returns You will be redirected to our returns portal via Royal Mail to create & print off your label(s) or download your QR code sent by email from Royal Mail
(https://www.royalmail.com/track-my-return/create/2583)
Please include the order note inside each parcel. If this has been misplaced, no problem! A note with the following details will also be accepted:
-order number (can be found on your confirmation email)
-reason for return (style/size)
-whether a refund of exchange is required