1. WHAT DO I DO IF I NEED TO RETURN AN ITEM?
At Goddiva, we appreciate that customers may change their mind or a style does not suit them as they want. If you receive an item(s) that you are unsatisfied with, whether it be the colour, shape or length, we will offer you an exchange or your money back. Our full return period is 28 days! We offer free returns for UK customers, international customers must pay to return their orders
- Maxi dress too long? We can adjust it for you free of charge! Check out our made-to-measure page for more information.
Should you wish to return your item(s), the following conditions must apply.
- Items must be sent back within 28 days of receipt
- Items must be in an unworn condition with all original labels attached.
- Swimwear, underwear, pierced jewellery, skin care, hair care & makeup are non-refundable for hygiene reasons
- Shoes must be tried indoors and must not show any signs of any wear.
- Any items which have been washed or have been altered in any way will not be accepted.
- Items bought from different brands MUST be returned to the correct brand using individual returns labels. Failure to do so will cause a delay in your refund/exchange and may incur an admin fee of £3.
- Goddiva Marketplace reserves the right to decline a refund or an exchange if any of the above is not adhered to.
Learn more about returns
