You have added more than one size of same products.
Did you know that ordering for choice makes up for almost a quarter of returns in the fashion industry, equating to 4 million metric tonnes of CO2, or the equivalent of powering 500,000 homes for a whole year?
Help us reduce our carbon footprint by checking our virtual fitting room and size guide on the product page to find the size most likely to fit you best. And remember, if it isn't perfect we will exchange for a different size at no extra cost!
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If you have a question about your account or order history you can find all the relevant information in your account dashboard. And if you can't find what you need, check out our FAQ's for a whole range of information about orders, returns, delivery and much more.
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Delivery and Returns
Shipping is calculated at checkout, however you can use our shipping calculator on your cart or product page to calculate shipping to your location.
We offer free worldwide delivery on all orders over £95! For orders under this amount standard UK shipping is at a cost of £2.99.
Next Business day UK delivery is available for Goddiva brand products at a cost of £4.50 (orders must be placed Monday-Thursday before 1 pm).
(Delivery Time: 1-2 working days Provider:Royal Mail Tracked)
Next Day Delivery: £6.99
Saturday Delivery: £10.99
(Provider: DPD)
PLUS: Free UK Returns
WORLDWIDE DELIVERY
Free delivery on orders over £95!
Standard delivery: £9.90
Click here for more information on delivery and returns
Some Websites offer free shipping on all products, but usually the cost of shipping is simply hidden in the product price. We want to offer you the best possible price, without any hidden costs. That's why orders under £95 have a flat shipping rate of £4.50 (UK) or £9.90 (worldwide), and we'll cover the cost on all orders over that. Plus, UK returns are free! Shop with confidence at Goddiva.
At Goddiva, we appreciate that customers may change their mind or a style does not suit them as they want. If you receive an item(s) that you are unsatisfied with, whether it be the colour, shape or length, we will offer you an exchange or your money back. Our full return period is 28 days! We offer free returns for UK customers, international customers must pay to return their orders
- Maxi dress too long? We can adjust it for you free of charge! Check out our made-to-measure page for more information.
Should you wish to return your item(s), the following conditions must apply.
Items must be sent back within 28 days of receipt
Items must be in an unworn condition with all original labels attached.
Swimwear, underwear, pierced jewellery, skin care, hair care & makeup are non-refundable for hygiene reasons
Shoes must be tried indoors and must not show any signs of any wear.
Any items which have been washed or have been altered in any way will not be accepted.
Items bought from different brands MUST be returned to the correct brand using individual returns labels. Failure to do so will cause a delay in your refund/exchange and may incur an admin fee of £3.
Goddiva Marketplace reserves the right to decline a refund or an exchange if any of the above is not adhered to.
Help other customers choose the right size for them:14
Fit:Runs Small
Quality:As Expected
Maxi dress
Not as nice as looks on model. I’ve sent it back but had no response
Hi,
Apologies for the inconvenience caused. It can take 5-10 days (excluding weekends & Bank Holidays) from the date delivered back to us for a refund to be issued. Once your refund is processed, you will receive an email notifying you.
Help other customers choose the right size for them:8
Help other customers in your age range find their perfect fit:31
Fit:True to Size
Quality:Great
Amazing dress
This dress was an absolute show stopper, I purchased it for a 1920's ball and it was an absolute statement piece, the fit was really nice very comfortable and fitting. This is my most favourite dress ever!
Lovely looking dress on the hanger - but totally wrong proportions. I am tall but this was still way too long. I’m a pretty standard size 12 but it was snug across the bust, perfect (and flattering) across the belly then massive over the hips, to the point that there was a little of excess material. Sadly had to return - still awaiting refund though!