Free shipping on orders over £30




1. Privacy Statement

Goddiva Ltd utilise the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards. knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of By visiting, you are accepting and consenting to the practices described in this policy Notice.

2. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account (link to the My Account) area of the website. Goddiva Ltd reserves the right to refuse access to the website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

3. Data Protection

Goddiva Ltd is registered data controller under the Data Protection Act 1998. We never make your personal information available to other companies for marketing purposes other than for the marketing of Goddiva products and services.

4. Information that Goddiva collects

When you access and use the Goddiva website, we (or third parties acting on our behalf) may collect certain information from or about you.

This includes personal information you provide when you register an account, send questions or make purchases through the website (for example, your name, address, telephone number, e-mail address and payment details) and browsing information about your use of the Goddiva website (such as information about your browser type, the pages of the website that you view, the advertisements you click on, and the search terms that you enter on our website).

We use the personal information and/or browsing information we collect to maintain your registered account, improve this website and serve advertisement on it, process any orders that you place with us, respond to any questions that you raise for research purposes and to contact you (including by e-mail) about Goddiva products and services that we think may interest you.

Please note that we (or third parties acting on our behalf) may use cookies to collect some of this information. Further information about cookies, including how to refuse them, is set out in the "Cookies" section below.

5. What are cookies?

When you visit this website we may use cookies to collect certain browsing information about your use of the Goddiva website (Goddiva cookies). From time to time we may collect certain anonymous information about your browsing behaviour on our site in order to improve our service to you. We take your privacy very seriously and the type of information that is collected by us (or by trusted partners on our behalf) is always anonymous and does not include any personally identifiable information. It is also not used for any other purpose. In order to do this, we use technology such as ‘cookies’ which can record what pages you visit on our website or when you purchase an item. Cookies are small data files which are stored by your browser on your computer's hard drive, and details of the browsing information that Goddiva collects are described above.

6. Can I opt out of cookies?

You can opt-out of this at any time by clicking on the pop-up's. If you choose to opt-out, a ‘cookie’ will be placed on your computer to indicate that no information is to be collected by us about you, although this will not prevent ads or pop-ups on your computer by other companies. Please note that you would need to repeat this process for each browser and computer that you use. If you delete an opt-out ‘cookie’, you would need to repeat the process again to express your preference.
Both Goddiva and supplier cookies do not store any personal information relating to you or your credit cards.

7. Browser Compatibility

To provide you with the most fulfilling and up to date online experience, this website has been optimised for use with the most popular browsers – Firefox, Internet Explorer (version 6 and above) and Netscape 6.

8. Indemnity

You agree fully to identify, defend and hold us, and our Directors, Managers Employees, Agents and Suppliers harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and / or your Personal Information.

9. Personal Information

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. Your personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the Personal Information by contacting us at Customer Support (link). You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service. We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

  • Processing your order
  • For statistical purposes to improve this website and its services to you.
  • To serve website content to you.
  • To administer this website


If you consent, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. When you create a shopping account while ordering online you will be given the option to receive information from by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes please contact us at Customer Support (link). This e-mail address is being protected from spam bots, you need JavaScript enabled to view it.

Your Personal Information may be disclosed to other reputable third parties who will help process your order. requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so. Questions regarding this Policy should be directed to us at the address below:

10. Preventing Online Fraud

If you are using a public or shared computer terminal, we strongly recommend that you do not select “Save My Credit Card Information”. You should only ever select this if your PC is used only by you.

Please be advised that any order that is flagged in our system as a high risk transaction will be temporarily held and additional information requested.
You will be asked to provide documents as proof of your identity and billing address i.e. utility bills, bank statement, drivers licence etc..

High risk transactions may include orders with:

  • High order value
  • Different billing and shipping address
  • Unconfirmed address details in Paypal transaction


Goods cannot be dispatched until the requested information is received either by fax or by email.

You will always be notified by email should your order be flagged up on our system to request the above.

11. Termination

Goddiva may at any time terminate or suspend any part of the service without notice to you.


2. What is a Cookie?

A cookie is a piece of information which a website transfers to the cookie file of the browser on your computer. The browser then saves the information and sends it back to the website server. When that browser returns to the same website the cookie will recognise the user.

A cookie will typically contain details such as the domain from which the cookie has come from, a value which is usually a random unique number as an identifier and the lifetime (expiry) of the cookie.

There are 3 types of cookies used on this website:

  • Session Cookies: allowing us to “remember” content from page to page (these expire when you leave the website or close the browser).
  • Persistent Cookies: which define “Time To Live” and help us to determine your preferences (these will expire after the “Time To Live” period)
  • Third Party Cookies: these are cookies from any other domain, such as recommended product and advertising services.


3. What will a cookie do for me?

Almost every website that offers advanced features such as online ordering and custom content utilises cookies. uses cookies to keep track of items within your shopping basket and to enable us to present you with customized content. Each web site utilises unique cookies, which essentially means that the cookies used by one site cannot be used by another.

4. What if I do not accept cookies?

If you choose not to accept a cookie you will not be able to purchase any products online. However, you may still place an order by contacting us on 08448003042 or by e-mail:

5. Why does Goddiva use cookies?

Goddiva wants to provide a good customer experience on the website and here’s an example of how cookies can allow this to happen:

  • Shopping Experience: To remember the items that you have added to your basket to make the checkout process easier when you return back to the website.
  • Content: Show you relevant content such as product recommends depending on your browser and buyer behaviour.
  • User Behaviour: Some analytics to track website visits and clicks for pages visited with hourly transaction volume. This allows us to see how our customers like to use our website and which pages or functions they prefer; this allows us to continually improve our service.
  • Third Party: Selected partner cookies which track where the users visit originated from. This allows us to see where their visit originated from, especially advertising on partner sites, present appropriate offers and helps prevent fraud and detect spammers.


6. Turning off / disallowing / disabling or deleting cookies:

Majority of internet browsers will provide an option to disallow cookies. You can usually find how to do this in the help menu for your browser. Cookies can also be deleted by using your internet browser, but you must disallow otherwise they will be reapplied the next time you visit a website. Find out more about controlling cookies.

7. Controlling Cookies

Your ability to control the cookies you accept depends on the type of browser you are currently using. For the best on-line experience, we recommend you use Internet Explorer 7.0 or higher. You can order your browser to accept all cookies or to alert you each time a cookie is offered. This way you can decide whether to accept one or not.

Internet Explorer 7.0 or 8.0:
Choose ‘Tools’, then click ‘Internet Options’, then ‘Privacy’ tab, and then, under ‘Settings’ move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK.

Internet Explorer 9.0:
Choose ‘Tools’, then click ‘Internet Options’, then click ‘Privacy’ tab and click on the ‘Advanced Button’. Now, you can Allow or Block First-Party Cookies and Third-Party Cookies and then click OK.

Firefox 3.6:
Choose ‘Tools’, then ‘Options’, next click the ‘Privacy’ tab, use ‘Custom Settings’ for history check mark ‘Accept Cookies’ from sites to enable Cookies, and uncheck it to disable them. Next, choose how long cookies are allowed to be stored, either: Keep until: they expire, Keep until: I close Firefox, Keep until: ask me every time, then click OK.

Google Chrome:
Click the spanner icon on the browser toolbar, then select ‘Options’ (Preferences on Mac and Linux; Settings on a Chromebook). Then click the ‘Under the Bonnet’ tab. Next, click ‘Content Settings’ in the Privacy sections, and click the ‘Cookies’ tab in the Content Setting dialogue that appears.

From the Safari menu, click ‘Preferences’, and then from the ‘Security’ dialogue box, from ‘Accept Cookies’, click to select Always, then click ‘Close’.

Below is a list of the cookies used by

Cookie Type
Cookie Name
Third Party
__utma, __utmb, __utmc, __utmz

8. Google Analytics

Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. The Google Analytics tracking for ga.js uses two cookies to establish a session. If either of these two cookies are absent, further activity by the you initiates the start of a new session.

If you want to know more information about cookies please click here.

9. Will this policy change?

Our business changes constantly and therefore our policies will need to change to reflect that. You should check our website frequently to see recent changes. Unless stated otherwise our Cookie Policy and Privacy Policy applies to all information that we have about you. We will never materially change our policies and practices to make them less protective of user information collected in the past without the consent of affected users.