Goddiva

We deliver across the UK,Europe, and the Rest of the world!

• Next Business Day time frames

Our next-day service is applicable to orders made before 1pm from Monday to Thursday. If an order is placed before 1pm on Friday, it will be processed on the same day and delivered on Monday. For orders placed after 1pm on Friday, processing and dispatch will occur on Monday, with delivery scheduled for Tuesday!

1. When ordering from multiple brands, expect separate parcels from different warehouses. You'll only incur one delivery fee.

2.Shipping fees aren't refundable if delivery is delayed due to adverse weather conditions.

• Our Next Business Day service is not available for the postcodes listed below.
• Orders with the exception postcodes will be dispatched on a standard delivery service

• European delivery time frames

• International delivery time frames

*Customs charges are determined by the carrier and local regulations. Customers are responsible for all applicable customs charges, which are not covered by Goddiva. For accurate details, we recommend contacting your local customs office to avoid any unexpected delivery fees.

If you haven’t received your order confirmation, your order hasn’t arrived, you’ve received the wrong item or you have any other issues regarding your order, do not fear! We are here to help. 

Drop our customer service team an email at info@goddiva.co.uk with your order details and our team will get back to you ASAP to help with your query.

Support is also available across our social media platforms

Please drop our customer service team an email at info@goddiva.co.uk with your order details and pictures of the fault/error within 48 hours of receiving your faulty and or incorrect  item(s). 

A member of our customer care team will help you arrange either a repair, replacement or refund for you.

When we ship your order we will send you an email with your unique tracking details. You can track your UK orders by going to Royal Mail or DPD  track & trace page and entering the tracking number provided. For international orders please follow tracking here

If your parcel is missing on delivery and/or is stuck in transit, please contact our CS team info@goddiva.co.uk Please include your order details and your tracking information so our team can help resolve this query in a timely manner.

Our customer care team will investigate this matter with the courier company involved. In the meantime, please follow your unique tracking number located in your shipping email. Please check with your neighbours or any safe space location on/around your property.

We are happy to refund or exchange your purchase within 28 days!

There is a small charge for the return label: UK £1.99, US £10, Canada - £15, EU - £8, ROW local rates apply

Please ensure the item is in its original condition with all tags attached!

*Items bought from different brands MUST be returned to the correct brand using individual return(s) labels generated through our returns portal

Refunds will NOT! be granted on the following criteria, and the item(s) will be sent back to you at our own cost:

• The labels & security ribbon have been removed from the item
• The item is outside of the 28 day return & exchange policy
• The item has been worn and resembles an odour of perfume, deodorant or body odour
• The item contains pet hair & debris that has not been removed prior to the return
• The item has been dragged on the floor damaging the hem
• Swimwear, underwear must have the hygiene strip intact for a full refund
• Pierced jewellery, skin care, hair care & makeup are non-refundable for hygiene reasons
• Shoes must be tried indoors and must not show any signs of any wear
• Any items which have been washed or have been altered in any way will not be accepted for a full refund

Goddiva Marketplace reserves the right to decline a refund or an exchange if any of the above is not adhered to.

Goddiva provides a convenient return solution within 28 days! To qualify for a return label, your request must be processed through our returns portal. 

*Please note that we do not offer free international returns, and the return shipping fee will be your responsibility. Please see our section on  International returns for more information.

1. Pack your return(s) securely in waterproof, non-see-through packaging. Remember to include the order note inside the parcel
2. Log your return/exchange request on our portal here. You will need your Goddiva order ID, email and/or your mobile phone number
3. Select your return or exchange request and the reason.
4. Upon submission you will be able to  generate a prepaid label, QR code or schedule a door-to-door collection with the courier
5. Keep a copy of your return tracking, you’ll be able to follow the journey here

* You will need to generate a separate label per BRAND being returned

We offer easy returns through our returns portal for select locations, prices range from US £10, Canada - £15, EU - £8 For other international locations, customers are responsible for return postage. We recommend using a tracked service through your local courier, ensuring any duty and taxes are covered.

Please securely repackage your item(s) in waterproof, non-transparent packaging, and include your order note inside the parcel.

Return Address:
Goddiva Returns
CG House
107b Chadwell Heath Lane
Romford, Essex
RM6 4NP
United Kingdom

Refunds can take up to 5-10 business days from the date the parcel is delivered back to Goddiva! Once a refund has been issued you will receive a refund notification email. 

• All returns are thoroughly checked by our Quality Control Team.
• When returning an item, we will refund you the cost of the item and not the cost of delivery (if paid) unless the incorrect item or faulty item has been received 
• Please note, we are unable to refund return postage costs of items sent back to us by an alternative returns method!

Exchanges are dispatched on a standard delivery service once the returned item has been received back to Goddiva

Maxi dress, too long? we can adjust it for you free of charge! 

Please log your request via our returns portal  Ensure your item(s) are securely repacked in waterproof, non-see-through packaging and fix the prepaid label to the outside of the packaging

 Remember to enclose the measurement form in your parcel! Please specify the desired length to be adjusted on the hem, and if feasible, attach a pin or tag to indicate the section needing alteration. Typically alterations can take 7-14 days from the date received back.

For further information why not visit our free alteration page for a measurement guide.

If you are worried that your refund is taking slightly longer than expected you can message our customer care team at info@goddiva.co.uk with your order details and a member of our team will investigate your return request .

UK customers will be able to keep a track of their Royal Mail return using the link below

https://www.royalmail.com/track-your-item

The return tracking number can be found on the returns label (underneath the barcode) or on the post office postage receipt

*International customers should use a tracked service by a courier of their choice to keep an eye on the progress of their return parcel(s)

Please note that any external returns sent to us in error are not prioritised due to internal workloads. If we locate your item(s) you will be notified, and they will be returned to you at your own expense.

Next Day/Express orders placed before 1pm on 20th December 2024 will be delivered by 23rd December 2024.

Orders placed after 1pm on 20th December will be dispatched on 27th December 2024, with an estimated delivery by 30th December 2024.

*For our Goddiva unlimited customers don't worry! We'll dispatch your order using the fastest available standard delivery to ensure it reaches you on time.

Order before 1pm 18th December 2024 to ensure delivery before Christmas! 

Orders placed after 1pm 18th December are estimated to be delivered by the 27th December 2024

EU:

 Please order before 1pm 15/12/24 to ensure delivery on time for Christmas and New Years!

ROW: 

Please order before 1pm 08/12/24 to ensure delivery on time for Christmas and New Years!

International orders placed after 1pm on 20th December will be dispatched on 27th. 

Our normal delivery time-frames will apply

 https://goddiva.co.uk/pages/delivery-returns

EU: 

Please order before 1pm 20/12/24 to ensure delivery on time for Christmas and New Years!

ROW:

Please order before 1pm  19/12/24 to ensure delivery on time for Christmas and New Years!

Orders placed after 1pm on 20th December will be dispatched on 27th. 

Our normal delivery time-frames will apply

 https://goddiva.co.uk/pages/delivery-returns